REFUND AND RETURN POLICY
HAZELGLOW is glad to offer a Full Satisfaction Guarantee and will accept manufacturing defect product replace within 10 days from delivery date of your merchandise. Please note, Return Authorization Numbers must be requested within 7 days of receiving your order. You will then have a further 14 days to return unsuitable items.
In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refund, store credit or an exchange.
* WHERE RETURN CUSTOMS, BANK PAYMENT GATEWAY CHARGES, COURIER CHARGES & DUTIES CHARGES ARE APPLICABLE, THESE WILL BE DEDUCTED FROM THE REFUND AMOUNT.
Simply follow 4 steps to make your return:
- Make sure you have read our Return Terms & Conditions.
- Enter your HAZELGLOW Account and click on “Return Items”. Select the items/orders you wish to return and submit your return authorization request form. (Your account will only display orders eligible for returns) OR EMAIL US AT CARE@HAZELGLOW.COM
- HAZELGLOW will provide you a Return Authorization Number and Instructions.
- Follow the rePLACEMENT instructions and ship the item back to us.
Please note:
- Repack the product in its original boxes, including TAG/LABEL. Do not include any other markings or text on the package except what is specified in our return instructions.
- We cannot accept a return of any item without its original boxes, PRICE TAG/LABEL DETACHED or with any indication that the item has been used.
RETURN TERMS & CONDITIONS
The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. “New and unused” means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item without its original boxes or with any indication that the item has been used.
Shipping from HAZELGLOW back to the Customer for replacement items will be complimentary, with no additional cost. In case of exchanging with a lower value item, the difference will be provided as a store credit.
Replacement items will be shipped from HAZELGLOW back to the customer at no additional cost. In the case of an exchange for a lower value item, the difference will be provided as a store credit.
FREE GIFTS WITH PURCHASE
Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.
SPECIAL ORDERS, MONOGRAMMED OR CUSTOM ITEMS
Special orders are not eligible for return or exchange. Custom-made and monogrammed items are considered special orders.
DISCOUNTED ITEMS
Return of items discounted for 50% or more off their original price can only be processed for store credit. No refund can be applied in this case.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. HAZELGLOW will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.
All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when Forzieri has received and processed your return. Typically, within 7-10 business days after the item is delivered back to HAZELGLOW. You can check the status of your return within the My Account area. We will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a “credit” to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.
FURTHER RETURNS
You can return your exchanged item within 28 days from the delivery date of your original order. Please note that for further returns, we can not guarantee refunds, only store credits and exchanges. Shipping fees may apply.
